Tuesday, October 22, 2013

Following the criteria that have been employed by varied administrative assistants when emailing and texting female customers, I hereby take this opportunity to address the issues of using Ms when addressing women in written correspondence.
The issue of addressing women by using the word MS has profoundly become commonly used in many organizations. Many administrative assistants use this term without clearly understanding its meaning, and it is associated consequences. The title Ms is an American and British English honorific for addressing females regardless of their marital status. It was derived from an English title known as mistress; hence emerged in 1970s as a marriage-neutral option for Miss and Mrs. Although this term evolved in early during the 17th century because of political motivation, it became a standard form of addressing all women after the second feminism wave.
Therefore, I am writing this to inform all the assistants that it is vital to use a different term like Dear Jane or Dear Janet when addressing female clients. This is significant because it will enable the administrative assistants to avoid an unnecessary response from the clients.


Articles about Email Etiquette
There are varied articles that reveal about email etiquette and among the selected articles; there are varied significant message about emailing and texting. First, Johnson Dave, “9 keys to email etiquette” is one of the articles that address the issue of email etiquette. This article reveals nine key rules that should be followed when writing an email. Johnson (pr. 9) argues that it is vital for one to understand the cultural etiquette of the company before sending emails. This is because other companies prefer lighter tones while other encourage emotions; thus there is no one-singe fit for communicating in emails (Johnson (2012, pr. 9). However, Whitmore, Jacqueline, “15 tips to refine your email etiquette” in his article reveals 15 tips essential for email etiquette. The author argues that when writing an email, it is vital to avoid writing in ALL CAPS, and the company email should not be private (Whitmore pr. 3-4). Lastly, Stewart Celeste, Email Etiquette for Managers also reveals some differences. The author provides dos and don'ts that managers should follow when writing emails. For instance, the author argues that an effective email should have professional signatures, and it should not reveal email addresses to group email recipients (Stewart pr 13).
However, both articles have the common themes, which are significant when writing an email. They both reveal that all emails should have subjects and attachments that should be enclosed with the email. An excellent email should have the subject line, which is specific and informs the recipients about the message being communicated. Another aspect communicated in both articles is proofreading the email before sending it. This is vital because it enables the sender to avoid intentional errors such as grammatical errors, punctuation, spellings and other errors.  Both articles emphasize on the significant of the tone when writing an email. The message tone is significant; thus the sender should avoid strong emotions especially mood mails are potentially unnecessary. Therefore, when writing text or email, it is advisable not to write and send emails when one is angry as this may lead to sending emails that can make an individual regret later. Lastly, the authors in both articles emphasize on replying or communicating in a timely manner. In this case, some may consider alternative methods of responding to the emails such as phone calls or other ways of communicating.

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